Troubleshooting:

• Check your internet connection and try again: https://measur.ornl.gov
• Perform a hard refresh on the page in your browser or open MEASUR from a private/incognito window
• If using a VPN or Proxy, try temporarily disabling it or accessing MEASUR from a different network

Submit a Bug Report

To submit an issue, please send the information below to measur-help@ornl.gov

• A screenshot of the error message, issue, or unexpected outcome with a detailed description of the behavior. For example: I visited Data Explorer and uploaded a single xlsx. I selected a header row and clicked the “Next” tab which caused an error.
• The assessment, Treasure Hunt, Data Explorer data or other MEASUR exported data with .json or .gz file extensions that the team may use to reproduce the issue.
• MEASUR version number (v) and platform used: Web, Desktop, PWA installed from the browser